Straight answers for anyone sending flowers to someone in Korea from abroad, from a florist who has done this for more than ten years. If your question isn't here, message us — a person answers.
Yes — it is most of what we do. Order in English, pay with an international card, and tell us where your person is in South Korea. A florist near them makes the flowers fresh that same day and delivers them by hand, anywhere in the country.
We take orders 08:00–21:00 KST, open every day. Order by 6:00 PM KST for same-day delivery. If you are ordering from another time zone, work back from the Korean time (KST) you want the flowers to arrive — and we email you a photograph once they do.
If anything is unclear, start a live chat on this site (08:00–21:00 KST, open every day). A person who has done this for years answers — not a bot.
Should I send a bouquet or one of those large standing wreaths?
It depends on whether you are sending to a person or to an occasion.
A bouquet or a flower basket goes to a person — a birthday, a thank-you, an apology, a new home. It is handed over, kept, and looked at. Bouquets start at ₩45,000 and baskets at ₩47,000. A basket needs no vase, so it is the easier choice if the recipient is somewhere they cannot go looking for one — an office, a classroom, a shop counter.
A standing wreath (화환) is a tall floral display on a stand, delivered to a venue and placed at the entrance. It announces publicly that you sent it. Koreans send these to weddings, funerals, grand openings and ceremonies — not to a person at home.
If you are not sure which the occasion calls for, tell us what it is and we will say.
My family is in Korea and I cannot visit. What can I send?
Flowers are the usual answer, and they carry further than a parcel — they arrive the same day, and someone hands them over.
For parents and grandparents, a flower basket is the kind choice. It arrives ready to put down, needs no vase, and holds its shape for days. Baskets start at ₩47,000. For a birthday or a graduation, a bouquet is the one to send — made that morning with flowers from the Busan market. From ₩45,000.
Write your message in the order form and we print it on a card that goes with the flowers. That card is often the part people keep.
After delivery we email you the photograph, so you see the moment even from another country.
I want to send flowers to my girlfriend or boyfriend in Korea. What do people send?
A hand-tied bouquet. It is what is given in person in Korea, so it is what reads as romantic when it arrives instead of you. From ₩45,000.
One practical thing: give us the full delivery address and their mobile number. If they are at an office or a campus, include the floor or room — that is where deliveries go wrong. Our driver calls that number if the address turns out to be unclear or nobody is there.
Put what you want to say in the message field. We print it on a card and send it with the bouquet.
Can I send flowers to a teacher or a colleague in Korea?
Yes, and to a workplace a flower basket is easier than a bouquet — nobody has to find a vase, and it can be set straight down on a desk or a counter. From ₩47,000.
Give us the building, the floor or room, and a phone number. Korean offices, schools and large buildings often have several entrances, and that is where deliveries go wrong.
If the flowers are for a formal occasion — a promotion, a retirement, an opening — an orchid in a pot is the more customary gift. See the question about promotions below.
What is a Korean standing wreath, and what do the tiers mean?
A standing wreath is roughly two metres tall, built on a stand, with flowers arranged in tiers. The number of tiers is how Koreans describe the size — a three-tier wreath is the ordinary one, four and five tiers are larger and cost more.
Congratulatory wreaths run from ₩49,000 to ₩194,000. Funeral wreaths run from ₩49,000 to ₩199,000.
Two ribbons hang from the wreath: one carries the phrase for the occasion, the other carries the sender's name. That is how everyone at the venue knows who sent it.
Someone has died in Korea. How quickly can a funeral wreath arrive?
We work backwards from the time mourners will be at the funeral hall. Tell us the hall, the room, and roughly when people will be visiting, and we aim to have the wreath standing before then.
Korean funeral halls stay open for several days, so there is usually room to arrange the timing. Delivery anywhere in the country takes up to three hours, and we need the order by 6:00 PM KST for same-day delivery.
One thing we cannot do: if the funeral procession leaves that same morning, there is no longer time to make and deliver a wreath. In that case send a condolence message instead — we would rather say so now than take an order that cannot arrive.
How far ahead should I order for a Korean wedding?
Order the day before. Wedding wreaths are harder to arrange same-day than funeral wreaths, and weekends are the busiest.
The reason is timing, not flowers. A funeral hall is open for days. A wedding has one fixed hour, the wreath has to be standing before it, and after that hour it means nothing. So the cut-off is much tighter.
The recipient's name and Korean mobile number, the delivery address, and the date and time you want it to arrive.
For a venue — a funeral hall, a wedding hall, an office — also give us the room or floor. Korean venues often run several events at once, and the room name is what gets the flowers to the right one.
The recipient’s phone number matters more than you might expect. If the address turns out to be incomplete, or nobody is there to receive the flowers, our driver calls that number. Without a number that answers, the flowers wait.
You can also send a message to go with the flowers. Write it in the order form and we print it on a card and send it with them.
If you are sending a wreath, we also need the ribbon wording.
What do I write on the ribbon, and can it be in English?
Yes, English is fine. Nothing is translated or corrected — we print exactly what you type, so please check the spelling before you send it.
One ribbon carries the phrase for the occasion; the other carries who it is from. For the sender, write it as the recipient will recognise you — a company name, a name with a title, or a family name are all normal.
If you would like the wording in Korean and are not sure what to write, tell us the occasion and your name and we will suggest the usual phrase.
How do I know the flowers actually arrived?
Once the delivery is done we email you a photograph of the arrangement, so you can see what was made and check that the ribbon reads correctly. Give us an email address you actually check.
A photograph of the wreath standing at the venue is not something we can promise every time — funeral halls and wedding halls do not always allow it. If you want one, ask when you order and we will try.
Will the flowers look exactly like the photograph?
Close, but not identical. Flowers are seasonal and sourced regionally, so the exact stems change through the year.
What we hold to is the size, the colour scheme and the overall impression. If a particular flower matters to you — because it carries a meaning, or the recipient loves it — tell us when you order and we will say whether we can get it that day.
Where do you deliver, and is there a delivery charge?
Anywhere in South Korea, the same day, with no delivery charge. Give us the address and a florist near the recipient makes and delivers the flowers — so it arrives genuinely local and fresh wherever your person is, not shipped across the country.
Remote islands and some mountain areas carry an extra fee. We tell you the amount before we go ahead — it is never added quietly after you have paid.
A Korean colleague has been promoted. What is the usual gift?
An orchid in a pot. For a promotion, a transfer or taking up a post, the customary choice is a Korean cymbidium — long, upright leaves in a ceramic pot, formal rather than showy. From ₩47,900.
For a shop opening or a thank-you, a phalaenopsis is more usual — the flowers are bright and it lifts the room. From ₩49,000.
Both last far longer than cut flowers, which is part of why they are sent to an office.
A friend is opening a business in Korea. Wreath or plant?
A wreath if you want the congratulations visible on opening day; a potted plant if you want something that stays.
The wreath stands outside the shop where customers see it and is usually collected after a few days. A foliage plant remains in the shop or office long afterwards. Many people send both.
Someone in Korea has died. Am I expected to send flowers?
No. A funeral wreath is not a required step of etiquette — it is one of several ways of saying you know what has happened. Not sending one is not a discourtesy.
The useful question is not how close you were, but whether you can be there. If you can attend, your face is the greater comfort and no wreath is needed. If you are abroad and cannot go, that is exactly when a wreath stands in your place in front of the mourning room and leaves your name there.
A company or an organisation is a different case. An individual who does not attend simply does not attend, but a wreath sent in a company’s name reads as this organisation knows. If nobody from the company can go, one wreath is usually the right thing to send.
If you decide not to send flowers, send word. A short message reaches the family, and it is often remembered longer than flowers that arrive with nothing said.
It is also rarely too late. Wreaths keep arriving at the hall until the day before the funeral procession leaves. Check the time of the procession first — if there is time left, we can still deliver that day.
What is condolence money, and do Koreans send it as well as a wreath?
They are two different things and you can do one, or both. Condolence money (조의금, jouigeum) is cash handed to the bereaved family at the funeral hall. A wreath stands at the entrance carrying the name of whoever sent it. Different recipient, different place.
Condolence money goes to the family. It shares the real cost of holding the funeral. It is put in an envelope with the sender’s name written on it and handed in at a reception desk, and the family goes through the names afterwards.
The wreath is seen by everyone. It stands where every visitor walks past and reads the ribbon — a public mark rather than something passed to one person. That is why a wreath in a company’s name carries the weight it does.
So if you attend in person, condolence money on its own is usually enough. If you could not attend and sent only a wreath, money can follow later without being late. A company wreath and a personal envelope sit together comfortably: the ribbon carries the company name, the envelope carries yours.
Sending the cost of the wreath as condolence money instead is a real option too. If the mourning room is small, or wreaths have already filled the corridor, that is sometimes of more use to the family. When you cannot tell from a distance, someone close to them will know.
I have been invited to a Korean first-birthday party or a housewarming. What do I send?
Not a standing wreath. Both are private events held indoors, so the choice is between a flower basket, a bouquet and a potted plant. A wreath is made to stand at an entrance where people come and go; these gatherings have neither the doorway nor the passing crowd that gives it its point.
A 돌잔치 (doljanchi) is the party for a baby’s first birthday, usually a hired banquet room and over in two or three hours. A flower basket suits it: it can be set down beside the table where the photographs are taken and carried away afterwards, and no vase has to be found. From ₩47,000.
A housewarming is better served by a potted plant. It is a question of what goes into a new home, and something that settles in and stays beats something that fades in a few days. Foliage plants run from floor-standing down to shelf-sized — decide where it will stand, then pick the size.
A bouquet is for when one person is receiving it: the baby’s mother, the host of the housewarming, handed over directly. Bear in mind they will be holding it all evening, so where there is a lot to carry a basket or a plant is kinder. From ₩45,000.
Colour follows the occasion — bright mixed colours for a child’s day, one calm colour family for a home. A ribbon is optional at these private events and many are sent without one; if you do want wording, plain language reads better here than a formal set phrase.
I am proposing in Korea. What should I have ready, and when?
A bouquet. It is made to be put into someone’s hands at a particular moment, which is a different thing from a basket or a plant that gets set down somewhere. From ₩45,000.
Three things decide which one. Size first: bigger is not better. A bouquet large enough to hide the upper body leaves no face in the photographs and has to be carried afterwards. What fits comfortably in two arms is what actually photographs well.
Colour next. Red roses are the old choice and still the clearest one, though bouquets kept to a single soft family — pale pink, apricot — go out just as often now. If there is a colour they love, that is the surest answer of all.
Place last: indoors or out, and how long it has to be held. In a restaurant or a café, a size that will stand on the table. Where there is a lot of moving about, something smaller and tightly tied.
The hour matters more than the day. The flowers have to be in your hands before you meet, so give us the time and the place you are meeting and we work back from it. Many people have them delivered to a home or an office earlier in the day and carry them from there. If it has to stay a secret, say so when you order — we keep the delivery notice off the other person’s number and confirm arrival only with you.
A friend is performing or opening an exhibition in Korea. What do I send?
Ask the venue first. Concert halls and exhibition spaces restrict standing wreaths more often than wedding halls do, so a potted plant or a flower basket is the usual answer.
The reason is the building rather than the event. The lobby a wreath would stand in is frequently shared space, and several performances or exhibitions may be running in the same building at once, so the building decides what comes in. The organiser knows the terms of the hire and will give you a precise answer; if asking feels awkward, the venue’s information desk will tell you too.
Where wreaths are allowed, a congratulatory wreath is what is sent, and the ribbon simply names the event — 祝 公演 for a performance, 祝 展示會 for an exhibition, 祝 個人展 for a first solo show. No set Chinese-character phrase is obligatory; plain wording such as "congratulations on your first solo exhibition" is not a breach of etiquette.
Where they are not allowed, a flower basket is the easy choice — it sits on a dressing-room or reception table and goes home at the end. For an exhibition running over several days a potted plant is better, since it holds up for the whole run where cut flowers will not. For a performance, a bouquet handed over after the curtain is right, as long as it is small enough not to become luggage for someone who still has to travel home.
Timing is tighter here than for most occasions. A performance starts at a fixed hour and an exhibition opens at one, and after that the crowd disperses. Tell us the hour the flowers have to be standing there and we work backwards from it.
What happens to the wreath after the event is over?
The venue clears it. We do not collect wreaths, and there is nothing for you or for the person receiving it to do.
We make the wreath and stand it in the right place at the right hour; what happens after the event belongs to the wedding hall or the funeral hall. Both hold several events a day and have their own procedure for it. So there is no return, no collection charge, nothing further to pay and nobody to ring once you have sent it.
The family or the hosts are not expected to clear it away or send anything back either. Some people keep the ribbon — that is a choice, not an obligation.
If you want something that stays, send a different form. A wreath is made for one day and ends with it. A potted plant remains in the space long afterwards, which is why it suits an opening or an anniversary where the room goes on being used.
What does stay with you is the photograph. We email it once the delivery is done. The wreath is cleared away at the end of the day; the photograph is not.
It is the middle of the night in Korea. Can I still order?
You can leave it with us. We take orders 08:00–21:00 KST, open every day, every day including weekends and public holidays. Outside those hours, send the details anyway and we come back to you as soon as the day begins.
News of a death keeps no office hours, and neither do time zones. If it is the small hours in Korea while it is daytime where you are, you do not have to hold on to it until Korean morning.
Three things make it quick when you leave a message: the exact name of the place it is going to — for a funeral hall the room number, for a wedding hall the floor and the name of the hall — the hour it has to be there by, and the wording for the ribbon. If you have a funeral notice or an invitation, forward it exactly as it reached you and we will read it and check it.
What we cannot do is deliver overnight. Order by 6:00 PM KST for same-day delivery. An order left during the Korean night is worked on from that morning. If it is tied to a fixed hour — a funeral procession, a ceremony — give us that hour and we work backwards from it.
Can I send a cake or champagne along with the flowers?
Yes — and if you are sending from outside Korea, this is the part worth knowing. Six things can go with a bouquet or a flower basket: a fresh cream cake, champagne, chocolates, candy, Pepero sticks, or a corsage. One from each group.
From another country you cannot buy the cake yourself. The only alternative is to ask someone in Korea to go out, buy it, and get it to the same place at the same time — which turns your gift into somebody else's errand, and leaves two separate arrivals to coordinate. Sent with the flowers it is one delivery, at one time, to one address, and the cake arrives with the flowers rather than on its own.
Cake comes in three sizes (₩31,000–₩38,000), champagne in three (₩10,000–₩30,000). Chocolates, candy and Pepero sticks are ₩10,000 each. A corsage — the small flower worn pinned to a jacket at a graduation or a wedding — is ₩6,000.
One item per group. A cake and a bottle of champagne together is fine; two cakes is not. Choose nothing and the flowers go on their own.
These are attached to bouquets and flower baskets only. Standing wreaths, Korean cymbidiums, phalaenopsis and bonsai do not carry them — a wreath stands at an entrance and an orchid is sent as a formal greeting, neither of which is a place to set a cake.
Do not confuse this with the Standard / Deluxe / Premium grades shown on the same page. Those add more flowers to the same arrangement; they do not add an object. You choose one grade, and anything you send with it is added on top.
If you are unsure, tell us the occasion. A birthday usually takes the cake, a celebration the champagne, a graduation the corsage — we will ask as we take the order. Start a live chat on this site and a person will answer. Everything that can travel with the flowers is listed on flowers with a gift.
Tell us on the live chat and we will take the payment another way. Do not place the order again — a refused card does not mean the order failed, and ordering twice only makes two of them.
We take international credit cards, and the charge is made in Korean won. When a card is refused, the refusal happens at your bank's end and we cannot see the reason from here, so there is nothing we can correct on our side.
Two things are worth checking with your own bank before you try again: that the card is cleared for payments to Korea, and that the name and billing details you typed match the ones the bank holds. Some banks will also want to confirm the charge with you before they let it through.
If it still will not go through, message us (08:00–21:00 KST, open every day) with your order number and we will find a way to take the payment. We would rather sort it out with you than leave you guessing at the card machine.
How long do I have to pay? Can the order disappear if I don’t?
Please complete the payment by the day before the delivery date. An order that is still unpaid is cancelled automatically — not by us, and not because there was anything wrong with your order.
This catches people in other time zones more than anyone else. You order in your own evening, the card does not go through or you close the payment window, and you come back to it in your own morning. Korea is on KST, UTC+9 all year with no summer time, so work out first which hour of your own day the Korean date rolls over on.
Until then the order is still with us and nothing is lost. Tell us on the live chat (08:00–21:00 KST, open every day) or reply to your order email, and we will send you a link to finish the payment. Do not place the order a second time — that only makes two lots of flowers.
One thing worth knowing if you are paying late at night: between 00:00 and 00:10 Korean time the payment page does not open. Those ten minutes are set aside for maintenance, and you will see a notice instead of the card screen. Wait a few minutes and try again.
Will I be charged in Korean won or in my own currency?
In Korean won. Every price on this site is in won, and that is the amount that reaches us.
Your own bank converts it at its own rate on the day, and some banks add a charge of their own for a payment abroad. We never see either figure, so we cannot tell you what the line on your statement will say — your bank can.
The won amount itself does not move after you order. There is no delivery charge to add anywhere in South Korea, and if the address falls in one of the few areas that carry a surcharge we tell you the amount before we go ahead.
I do not know their Korean address. Can you still deliver?
Yes. Give us the recipient's Korean phone number and we will call them, confirm the address directly with them, and deliver.
This is the ordinary way it is done here. You do not have to ask them yourself and spoil a surprise, and you do not have to guess at an address — the call is short and we only ask what we need to find the door.
For a venue you do not even need that much. The name of the place and the city is usually enough, and we confirm the exact hall before we deliver.
If what you have is a funeral notice or a wedding invitation, paste it into the order form exactly as it reached you, in Korean or in English. We read the place and the time out of it and come back to you if anything does not add up.
If you are not sure whether what you have is enough, send it to us on the live chat before you order. We would rather look at it first than have the flowers set off towards an address that cannot be found.
Can I write the Korean address in English?
Yes. The order form takes the address in English or in Korean, whichever you have.
If you have it in Korean, paste it in Korean and change nothing — that is the form the driver reads most easily. Korean addresses are written from the largest part down to the smallest, which is the reverse of the order used in English, so re-typing one from memory is where mistakes creep in.
Whichever language you use, the part that matters most is the end of it: the floor and the room or unit number. Korean apartment blocks and office buildings have several entrances, and that is where deliveries go wrong rather than at the street name.
Add the recipient's Korean mobile number as well. If anything about the address turns out to be unclear on the day, that number is how the flowers still arrive.
It is a different time where I am. When do I have to order for same-day delivery in Korea?
Work from Korean time, not yours. Korea is on KST, UTC+9 all year — there is no daylight saving here. Order by 6:00 PM KST for same-day delivery.
As of 14 October 2026, 6:00 PM KST falls at about 5:00 AM in New York, 2:00 AM in Los Angeles, 10:00 AM in London and 8:00 PM in Sydney. Those gaps shift when the clocks change in your own country, so check your offset against UTC+9 rather than trusting a figure you read months ago.
We take orders 08:00–21:00 KST, open every day, and the flowers go out within those same hours. So if it is the middle of the night in Korea when you order, the work starts in the Korean morning — see the question about ordering at night below.
When the flowers have to be somewhere at a fixed hour — a ceremony, a funeral procession, a performance — give us that hour in Korean time and we work backwards from it. Telling us your own local time is the one thing that causes confusion, so convert it first, or tell us which city you are in and we will convert it.
Do I need an account to order from abroad?
No. You can order without one — name, recipient, address, message, card, done.
Signing in only saves you typing the same details next time and keeps your past orders in one place. You can sign in with Google or with Kakao if you would rather have that.
What we do need either way is an email address you actually check. That is where the delivery photograph goes once the flowers are handed over, and where we write if something about the order needs confirming before we deliver.
Can I telephone you from outside Korea?
You can, but the live chat on this site is the better route — our phones are answered in Korean only. The chat is answered 08:00–21:00 KST, open every day, and in your own language: we handle messages in languages from all over the world, not only English.
Two numbers, checked on 14 October 2026: 1666-3393 works inside Korea and will not dial from another country, and +82 70-7919-3057 does reach us from abroad. Both are answered in Korean.
So if you have someone with you who speaks Korean, the +82 number is fine. If not, use the chat — a person who has done this work for years answers it, and you have your wording in writing afterwards, which matters when a ribbon or an address is being read out.
What if nobody is there when the flowers arrive?
The driver calls the recipient's Korean number on arrival. For a wreath going to a funeral hall or a wedding hall, nobody has to receive it at all — it is stood in its place and the delivery is finished.
What does need somebody there is a gift that goes indoors: a bouquet, a flower basket, a potted plant for a home, a shop or an office. If the door is shut, the driver calls the recipient's number, then the number you gave for yourself, and we settle with you what should happen with it.
If neither number answers on the day, the flowers may have to be left where they are. In that case we photograph where they were put and email it to you, so you can see for yourself rather than hear it second-hand.
If it has to go out a second time, that is a second delivery, and the cost of it falls to the person who placed the order. Telling us the hours they are out, when you order, is what usually prevents it.
Most of this can be headed off when you order. If they are out in the morning, give us an hour in the afternoon. If they are at work, send it to the office with the floor and the room, where somebody is at a desk all day. If the number is one they will not pick up because it is unknown to them, say so and tell us who else can be called. And if the flowers end up having to go out a second time, that is a second journey for the florist — so it is worth telling us anything you are unsure about before we set off, not after.
Can I change or cancel after I have ordered?
Yes, at any time before the florist starts making the flowers, and we refund you in full. Once the making has started we cannot change it — fresh flowers cut and tied for one order cannot go back.
There is no cancel button on this site, and that is deliberate: a bouquet half-made is a different situation from one not started, and a button cannot tell the difference. Message us on the live chat with your order number and we take care of it from there.
Small corrections are usually no trouble at all if they reach us in time — a spelling on the ribbon, a floor number, an hour moved. Send them the moment you notice. Waiting to see whether it matters is what turns a correction into a problem.
Our company wants to send several wreaths to one venue. How do we do that?
If the ribbons all read the same, raise the quantity on one order and they go out together. If the names on them differ, place one order per name — or tell us on the live chat and we will take them as separate orders for you.
The reason is the order form rather than the van: it carries one occasion phrase and one sender name, so one order prints one pair of ribbons. Sending several is ordinary for a company — a head office and a branch, or a department sending alongside the firm itself — and two wreaths side by side with different names read as exactly that.
There is another way worth knowing: one wreath in a joint name. A single ribbon reading, for example, the name of the company followed by and all its staff takes one place in the corridor instead of several. We print what you type and nothing is translated or corrected, so send the wording as you want it read.
If there is a long list of names, send it to us in writing on the live chat rather than reading it out. Names mis-heard become names mis-printed.
Give us the room or the hall name as well as the building. Korean funeral halls and wedding halls run several events at once, and a venue may also limit how many wreaths it will take or where they can stand — if you are sending more than a couple to one place, tell us and we check it before the flowers are made.
I have never been to a Korean funeral. What should I know before I send anything?
Three practical things: a Korean funeral is held at a funeral hall rather than a church or a home, it runs over about three days, and wreaths stand in the corridor at the entrance with the sender's name on a ribbon for every visitor to read.
The hall is a building given over to funerals, with several mourning rooms in it at once, each one for a different family. That is why we ask for the room number and not just the name of the hall — the address alone would leave a wreath standing at the wrong family's door.
Inside, the mourning room holds a photograph of the person who has died, with flowers around it. Visitors come in, pay their respects, and sit with the family for a while. How respects are paid differs with the family's religion, so the surest course for a visitor is to follow the person in front of you. Clothing is dark and plain — black if you have it.
Condolence money goes in a white envelope with your name written on it and is handed in at a desk near the entrance. That is a separate thing from a wreath, and the question above on condolence money sets out when each one fits.
If you are sending from abroad and cannot attend, the wreath is what stands in your place, and the ribbon is what leaves your name in the room. Tell us the hall, the room and when mourners will be visiting, and we work back from that hour. Order by 6:00 PM KST for same-day delivery.
The order form asks whose side a wedding wreath is from. What does that mean?
It means the bride's family or the groom's family. Write the side together with the name — Groom Hong Gil-dong, or Bride's family Kim Young-hee — and the wreath reaches the right wedding and the right doorway.
A Korean wedding hall often holds several weddings in one day, sometimes on different floors of the same building, and the two families receive their guests separately. So a wreath addressed only to a building and a surname is not enough to place it, and surnames in Korea are shared by a great many people.
Write the side as the couple's families would say it, and tell us the floor or the name of the hall if the invitation gives one. If all you have is the invitation, paste it into the order form as it reached you and we read it.
The ribbon is a separate matter from this: one ribbon carries the congratulatory phrase, the other carries your name as you want it read. The question on ribbon wording above covers how to write it.
Something looks wrong in the delivery photograph. What can I do?
Send us your order number and the details of the product you ordered on the live chat. We check it and come back to you with an answer.
This is one reason we send the photograph at all. A ribbon printed with a spelling you did not type, a wreath standing at the wrong entrance, flowers in a colour you did not ask for — those are things we would want to know about, and the sooner you say the more there is that can be done.
Be plain about what is not right and send the photograph back to us with it. Fresh flowers cannot be unmade, so we will not pretend every case ends in a new arrangement, but nothing can be put right if it is never mentioned.
Where the stems differ from the product photograph, that is expected rather than a fault — flowers are seasonal, and the question above on whether the flowers look like the photograph explains what we hold to instead.
Questions before you order?
Message us and a person will answer, usually within a few minutes during opening hours — and if you write outside them, we reply as soon as we open. We can help with the address, the ribbon wording, or choosing between arrangements.
